Patient's Rights

Do you know what rights you have as a patient?.

Your Code of Rights:


The right to be treated with respect

This right includes the right to privacy; and the requirement that Tararua Health Group takes into account the needs, values and beliefs of your culture, religion, social and ethnic group.


The right to fair treatment

Everyone who uses our services should be free from discrimination, coercion, harassment or exploitation.


The right to dignity and independence

You have the right to be supported to live with dignity and independence.


The right to proper standards of service

You have the right to receive care that is provided with care and skill; this must comply with legal, professional and ethical standards. These must be consistent with your needs. The service must minimize potential harm, and we must co-operate with others to provide good quality care.


The right to be informed

You will be given an explanation of your condition, the options available to you and the risks, side effects and benefits of any proposed action. Before consent is given you have the right to the information involved in making treatment decisions, and the results of any tests or procedures. You have the right to expect honest answers to your questions, including a written summary of information if you request it.


The right to effective communication

You have the right to expect that all information will be given to you in a language or manner in which you understand. You are entitled to an interpreter, and communication will take place in a supportive, honest manner.


The right to support

You may have a support person of your choice with you, except where safety or another person’s rights may be affected.


Information concerning your right to privacy

In order to assist you to the best of our ability we need to collect from you, personal information and keep this on record.

The information is kept securely on your file and access is restricted to the team providing our service.

Unless you have given us permission, no information will be divulged to any other person or organisation.

The exception is where we believe there is a threat to your safety or that of the public.


Your personal file

You always have the right to read your personal file and correct it if there is information that is incorrect. If there is a disagreement with any of the information then your opinion must be noted on your file. You have the right to not disclose information.

However, as a result, our ability to assist you may be affected.

We aim to collect all information from you. We may seek information about you from family/whanau, relatives, friends and other persons who we believe may be able to provide assistance to us should you be unable to do so yourself.


If you consider your privacy of your personal information has been breached, please contact us or alternatively the

Office of the Privacy Commissioner
PO Box 10094, Level 4
109-111 Featherston Street Wellington
(09) 302 8655 or call free on 0800 803 909


The right to expect that this code will apply to teaching/research situations

All of these rights apply when you’re being asked about or agree to take part in teaching or research.


The right to complain

You may wish to complain about some aspect of the service you receive from us.


If you have concerns

It is okay to complain about any part of the service you receive from us.

If you need further information about your rights, please ask and we will make more information available to you.

Where you are dissatisfied with any part of our service, or believe we are not acting in accordance with the law, you have the right to make a complaint.

Complaints can be received by:

  • Any member of our staff
  • Or directly to the CEO
  • Either in person, telephone or in writing


Where a written complaint is made you can expect:

  • Your complaint will be acknowledged in writing within 5 working days.
  • All our actions concerning your complaint will be documented.
  • Your complaint will be reviewed at a management meeting.
  • You will be given all relevant information concerning the complaint.
  • If extensive investigations are required you will be kept informed at agreed intervals until the matter is resolved.


If you are unhappy with the resolution, you have the right to take your complaint to:

The Advocacy Network Services Trust
Box 1004, 155 Grey Street, Palmerston North
Phone: 06 353 7236     Fax: 06 353 7232


The Health and Disability Commissioner
PO Box 1791, Auckland
Auckland: (09) 373 1060 Wellington: (04) 494 7900
Other areas: 0800 11 22 33
Email:  Website:

Your care will not be compromised by making a complaint


Health Information Websites

Links to other organisations where you can find useful information. (Click on the red links)


St Johns More than just an Ambulance Service

Health Navigator lots of useful information for both Clinicans and Patients

Women's Refuge Shielded Site Project a tool for victims of abuse to ask for help

Manage my Health Freedom to manage your health. Enquire with your doctor for access

MidCentral Health

Share Care Record Access up to date information from your health provider

Arohanui Hospice


Mobile Surgical Services

Age Concern Promotes quality of life and well-being for older people

Arthritis New Zealand

Asthma and Respiratory Foundation of New Zealand

Cancer Society Of New Zealand

Diabetes New Zealand

Family Planning

Heart Foundation New Zealand

Incontinence Society

Kidney Health New Zealand

Plunket The Royal New Zealand Plunket Society

Family Doctor for general medical information

Immunisation Advisory Centre for information on immunisations

Sexual Health Specialist medical care in Sexual Health and genital conditions for men and woman

Travellers Health for health, immunisation, general safety and travel advice across the globe

Patient Information for general information

Local Information Websites

Check out out what is happening in our area with these local websites. (Click on the red links)

Health Care Information

Welcome to our health care information page. Here you will find valuable health care information to help you and your family. (Click on the red links)

Fever in children.

Viral illness in children.

Our Policies

Here you will find some of our main policies. (Click on the red links)

The Tararua Health Group have a number of policies that govern the way we work and the service we provide. They insure that we deliver the best care possible and that your privacy is maintained.


Our Complaints Policy.

If you wish to make a compliant, please download the Complaints Form. and print it off. Complete the form and then deliver it to the closest THG site or post it to Tararua Heath Group. P.O BOX 275, Dannevirke 4942.

Click here to see the procedure taken when a complaint is made.


Our Child Protection Policy.


More Policies coming soon