Do you know what rights you have as a patient?.
This right includes the right to privacy; and the requirement that Tararua Health Group takes into account the needs, values and beliefs of your culture, religion, social and ethnic group.
Everyone who uses our services should be free from discrimination, coercion, harassment or exploitation.
You have the right to be supported to live with dignity and independence.
You have the right to receive care that is provided with care and skill; this must comply with legal, professional and ethical standards. These must be consistent with your needs. The service must minimize potential harm, and we must co-operate with others to provide good quality care.
You will be given an explanation of your condition, the options available to you and the risks, side effects and benefits of any proposed action. Before consent is given you have the right to the information involved in making treatment decisions, and the results of any tests or procedures. You have the right to expect honest answers to your questions, including a written summary of information if you request it.
You have the right to expect that all information will be given to you in a language or manner in which you understand. You are entitled to an interpreter, and communication will take place in a supportive, honest manner.
You may have a support person of your choice with you, except where safety or another person’s rights may be affected.
In order to assist you to the best of our ability we need to collect from you, personal information and keep this on record.
The information is kept securely on your file and access is restricted to the team providing our service.
Unless you have given us permission, no information will be divulged to any other person or organisation.
The exception is where we believe there is a threat to your safety or that of the public.
You always have the right to read your personal file and correct it if there is information that is incorrect. If there is a disagreement with any of the information then your opinion must be noted on your file. You have the right to not disclose information.
However, as a result, our ability to assist you may be affected.
We aim to collect all information from you. We may seek information about you from family/whanau, relatives, friends and other persons who we believe may be able to provide assistance to us should you be unable to do so yourself.
If you consider your privacy of your personal information has been breached, please contact us or alternatively the
Office of the Privacy Commissioner
PO Box 10094, Level 4
109-111 Featherston Street Wellington
(09) 302 8655 or call free on 0800 803 909
All of these rights apply when you’re being asked about or agree to take part in teaching or research.
You may wish to complain about some aspect of the service you receive from us.
It is okay to complain about any part of the service you receive from us.
If you need further information about your rights, please ask and we will make more information available to you.
Where you are dissatisfied with any part of our service, or believe we are not acting in accordance with the law, you have the right to make a complaint.
Complaints can be received by:
The Advocacy Network Services Trust
Box 1004, 155 Grey Street, Palmerston North
Phone: 06 353 7236 Fax: 06 353 7232
Links to other organisations where you can find useful information.
St Johns More than just an Ambulance Service
Health Navigator lots of useful information for both Clinicans and Patients
Women's Refuge Shielded Site Project a tool for victims of abuse to ask for help
Manage my Health Freedom to manage your health. Enquire with your doctor for access
Share Care Record Access up to date information from your health provider
Mobile Surgical Services
Age Concern Promotes quality of life and well-being for older people
Arthritis New Zealand
Asthma and Respiratory Foundation of New Zealand
Cancer Society Of New Zealand
Diabetes New Zealand
Heart Foundation New Zealand
Kidney Health New Zealand
Plunket The Royal New Zealand Plunket Society
Family Doctor for general medical information
Immunisation Advisory Centre for information on immunisations
Sexual Health Specialist medical care in Sexual Health and genital conditions for men and woman
Travellers Health for health, immunisation, general safety and travel advice across the globe
Patient Information for general information
Check out out what is happening in our area with these local websites
Welcome to our health care information page. Here you will find valuable health care information to help you and your family.
Here you will find some of our main policies.
The Tararua Health Group have a number of policies that govern the way we work and the service we provide. They insure that we deliver the best care possible and that your privacy is maintained.
More Policies coming soon